Cancellation policy


You have the right to revoke your contract within fourteen days without giving any reasons. The period of revocation is fourteen days from the day off, where you or a third party other than the carrier and designated by you, have taken possession of the goods.

In order to make use of your right of withdrawal, you must send us a distinct declaration of your decision to revoke your contract. The adress is My Voiceprint UG, Industriestraße 13, 84030 Ergolding, Germany.

To do so, you can use the attached Sample form below, but you don't have to. You can use the returnservice to create a shipping label. If you do so, we will inform you via E-Mail, as soon, as we received your declaration of withdrawal.

In order to comply with the revocation period, it is sufficient that you send the notification of
Exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of revocation
If you revoke this contract, we will refund all payments made by you including shipping costs within 14 days at the most. (Excluding additional costs that may have resulted from you choosing a different, more expensive shipping method than our chosen, method.) The period of refund starts with the receipt of your declaration of withdrawal. For your refund, we will use the same payment method, that you used in your original transaction, unless explicitly agreed otherwise with you; Under no circumstances, you will be charged with any fees resulting from the refund.
We are entitled to hold back any refunds, until the returned goods have been sent back to us, or you have handed in an evidence of doing so, depending on the earlier event.
You have to return all goods immediately and in any case within fourteen days, starting from the day you informed us about decision to revoke the contract. You shall bear the costs of return and take care of a safe packaging for the return.
You will only be liable for any loss of value, if such loss of value is due to unnecessary hadling by you, other than testing functionality, constitution, or properties of the goods.

The right of withdrawal does not apply to the following contracts:
* Contracts for the supply of goods that are not prefabricated and for their production an individual choice or destination by the consumer or which is clearly tailored to the personal needs of the individual are tailored to the needs of the consumer.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form
and send it back).
- To My Voiceprint UG (limited liability), Industriestrasse 13, 84030 Ergolding,
I/we (*) hereby revoke the contract concluded by me/us (*)
on the purchase of the following
Goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date
(*) Delete as applicable.


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  • 14 days right of return
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