The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.
Consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal rights which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity. The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they will only become part of the contract if we have expressly agreed to this.
2. Contractor, conclusion of contract
The purchase agreement is concluded with My Voiceprint UG (limited liability). The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can first add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided for and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is made by e-mail immediately after the sending of the order. When the contract with us is concluded depends on the payment method you choose:
SEPA Direct Debit
We accept your order by sending a declaration of acceptance in separate e-mail or by delivering the goods within two days.
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.
In the ordering process, you will be redirected to the website of the online provider Apple. There you can enter your payment details and confirm the payment order to Apple. After placing the order in the shop, we ask Apple to initiate the payment transaction and accept your offer.
When placing your order, you provide your credit card details and the credit card company performs an authorization check. Once you have been legitimized as a legitimate cardholder, the payment transaction will be automatically initiated and your credit card will be charged upon placing the order. At the time of credit card charge, the contract with us is concluded.
In the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and accept your offer.
In the ordering process, you will be redirected to the website of the online provider Google. There you can enter your payment details and confirm the payment order to Google. After placing the order in the shop, we ask Google to initiate the payment transaction and accept your offer.
3. Contract language, contract text storage
The languages available for conclusion of the contract are German and English. In the event of ambiguity, the German version shall prevail. We store the contract data and send you the order data and our general terms and conditions in text form.
4. Terms and Conditions of Delivery and Prices
In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the shopping cart. We deliver only by shipping route. A self-collection of the goods is unfortunately not possible.
We do not deliver to packing stations.
In our shop, the following payment methods are generally available to you:
If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.
By placing your order, you provide your credit card details. Once you are legitimized as a legitimate cardholder, the payment transaction will be automatically executed and your card will be charged.
SEPA direct debit procedure
By placing the order, you give us a SEPA direct debit mandate. By submitting the SEPA direct debit mandate, we invite our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The deadline for prior notice of the date of the account charge (so-called prenotificationperiod) is 0 days.
In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. Further information can be obtained during the ordering process.
To pay the invoice amount via Apple Pay, you must use the Safari browser, which is registered with Apple service provider, have activated the Apple Pay feature, legitimize yourself with your credentials, and confirm the payment order. The payment transaction will be carried out immediately after placing the order. Further information can be obtained during the ordering process.
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, legitimize yourself with your access data and confirm the payment order. The payment transaction will be carried out immediately after placing the order. For further information, please contact us during the ordering process.
6. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted the right of withdrawal.
7. Retention of title
The goods remain our property until full payment has been made. For entrepreneurs, the following applies in addition: We reserve ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; all claims arising from this resale shall be made to us in advance, irrespective of any combination or mixing of the goods subject to retention of title with a new item, in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
8. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please complain to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance company.
For entrepreneurs, the risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment. The obligation to investigate and reprimand, as stipulated in Section 377 of the German Commercial Code (HGB), applies to merchants. If you omit the notification stipulated therein, the goods shall be deemed to have been approved, unless the defect is a
defect which was not apparent during the investigation. This does not apply if we have fraudulently concealed a defect.
9. Warranties and warranties
Unless expressly agreed otherwise below, the statutory liability law for defects shall apply.
When purchasing used goods by consumers, the following applies: if the defect occurs after the expiry of one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to any warranty. The statutory
limitation periods for the right of recourse pursuant to Section 445a of the German Civil Code (BGB) remain unaffected. To contractors, only our own information and the manufacturer's product descriptions, which were included in the contract, shall be deemed to be an agreement on the quality of the goods; We assume no liability for public statements of the manufacturer or other advertising statements. If the delivered item is defective, we shall first provide companies with warranty at our discretion by remedying the defect (repair) or by delivering a defect-free item (replacement delivery). The above restrictions and reductions in time do not apply to claims arising from damage, caused by us, our legal representatives or vicarious agents
• in case of injury to life, body or health• in case of intentional or grossly negligent breach of duty as well as
• in case of violation of essential contractual obligations, the fulfilmentof which enables the proper execution of the contract in the first place and
onwhose compliance the contractual partner may
• within the scope of a guarantee promise, if agreed•
insofar as the scope of the Product Liability Act is opened.
Information on any additional warranties and their
exact terms can be found in the product and on special
information pages in the online shop.
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents.
• in case of injury to life, body or health • in the case of
intentional or grossly negligent breach of duty• in the case of warranty
promises, if agreed, or•
insofar as the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfilmentof which enables the
proper execution of the contract in the first place and on
whose compliance the contractual partner may regularly rely,
(cardinal obligations) by slight negligence onthe part of us, our legal representatives or
vicarious agents, the liability shall belimited to the damage foreseeable at the time of conclusion of the
contract, the occurrence of whichmust typically be
In addition, claims for damages are excluded.
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which can be found here [https://ec.europa.eu/consumers/odr/]. We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.
12. Final provisions
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
TERMS [https://shop.trustedshops.com/de/rechtstexte/] created legal copywriters with the Trusted
Shops [https://shop.trustedshops.com/de/] in cooperation with
FÖHLISCH Attorneys-at-Law [https://foehlisch.com].